Every Design Thinking Workshop I conduct is a learning experience for me too. This team begun defining their Problems and Goals at 3 pm....

Nigel Newton carried home a manuscript that was already rejected by eight publishers. He had no hopes for it. In fact, Newton had no...

The SME Segment has been severely impacted because of the pandemic. Yet, I know of many enterprises that have not only survived the storm...

We usually book our hotels on yatra.com, makemytrip.com, expedia.com, or some such site. However, we go on tripadvisor.com to record our...

The other day I was sitting in a client meeting. They were discussing reasons for missing an opportunity. The discussion started with how...

Companies spend a fortune to get customers, and a few of them deliver on all the promises made during the purchase stage. Others do not...

Before the pandemic, very few people had heard about Zoom. When people started using it, they reported that it was buggy software. There...

Last Sunday, we had a session about markets post the union budget. Mr.Chandrashekhar Tilak was the speaker. During the talk, he made an...

There are two books about how to design messages that stick in our minds and how they become viral. First is Made to Stick by Dan and...

The success of a business depends on managing a few critical aspects. A lot of information is available on selecting the appropriate KPIs...

I commute on Mumbai-Goa Highway every single day. I have been doing that for more than 20 years now. In all these years, I refuel only at...

Two decades back, we bought a piece of farmland. We are complete novices in agriculture. Therefore, we simply did what others around us...

Some companies are obsessed with their competitors. They try to figure out every move made by them. They develop a counter for it. In...

A couple of years back, we three friends planned to visit Girnar. On the spur of the moment, we made the bookings. There were no...

Conventional sales strategy suggests that we should always call higher up in the organization. The rationale is that the decision-makers...

A couple of years back, I was stepping out of our home for a stroll. At the door, my wife asked me whether I could get some provisions....

Back in 1994, I started my first company. The automated, electronic reminders did not exist then. I, therefore, started using notebooks...

“Watch your thoughts, they become your words; watch your words, they become your actions; watch your actions, they become your habits;...

My son completed his graduation, opted out of a job, and deferred his post-graduation plan. Instead, he decided to go on his own. He got...

We were exploring a tie-up with radiologists in Nalasopara. This couple was reluctant and did not even answer our calls. So, a day before...